Refund Policy
In short
- 30-day money-back guarantee on every new subscription. Ask within 30 days of your first payment and you get it all back.
- Paid through our checkout? Ask at paddle.net or email us.
- Cancel any time to stop the next renewal; you keep access until the end of the period you paid for.
0130-day money-back guarantee
Try any Catvu subscription, including the Catvu VIP Music Bot. If it isn't right for you, ask for a refund within 30 days of your subscription's first payment and we'll refund that payment in full. You don't need to give a reason.
02How to ask for a refund
- Orders through our checkout (Paddle): go to paddle.net, find your order with the email address you used, and request a refund there. Or email us at support@catvu.live with your order number and we'll handle it. Paddle is our Merchant of Record and sends the refund back to your original payment method.
- Subscriptions started directly through PayPal before our move to Paddle: email support@catvu.live with your Discord username and your PayPal receipt or subscription ID.
03When the money arrives
Refunds go back to the payment method you used. Most banks and payment providers show them within 5–10 business days. When a refund is issued, the paid features of that subscription end.
04Renewals and cancelling
The guarantee covers the first 30 days of a new subscription. To stop future renewals, cancel at any time from your Catvu dashboard or from the link in your Paddle receipt. You keep full access until the end of the period you already paid for, and you won't be charged again.
05Before you open a dispute
If something went wrong with a payment, please contact us first at support@catvu.live or on our Discord server. It's usually the fastest way to get it fixed.
06Your other rights
This policy adds to your rights. It doesn't replace any rights you have under Paddle's Buyer Terms or the consumer law of the country where you live.
07Contact
Email support@catvu.live, message us on our Discord server, or send a Discord DM to catvu04. Catvu is an independent service run by a sole proprietor.