Terms of Service

Last updated 17 October 2026

01Who we are

Catvu ("Catvu", "we", "us") is an independent service run by a sole proprietor. These Terms of Service are an agreement between you and Catvu. They cover catvu.live, the Catvu dashboard, the Catvu VIP Music Bot and any other Catvu service (together, the "Service").

You can reach us at support@catvu.live.

02Accepting these terms

By creating an account, buying a plan or using the Service, you agree to these terms, our Privacy Notice and our Refund Policy. If you don't agree, please don't use the Service. If we change these terms, continuing to use the Service after the change means you accept the new version (see section 13).

03Orders and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

Paddle handles checkout, payment, sales tax and VAT, and invoicing for those orders, and Paddle's Buyer Terms also apply to your purchase. Paddle accepts cards and other local payment methods, depending on your country.

Subscriptions that were started directly through PayPal before we moved our checkout to Paddle keep being billed by PayPal under the terms shown when you subscribed, until they end or are cancelled.

04The Service

• Catvu VIP Music Bot: an automated Catvu account that joins the IMVU chat rooms you choose and plays songs that people in the room request in chat, with chat commands, games and optional AI features, managed from your Catvu dashboard.
• Other Catvu plans and features described on catvu.live and our pricing page.

Each plan's features, limits (for example, how many rooms a plan includes) and price are shown on our pricing page and the Music Bot page before you buy.

Catvu is independent. It is not affiliated with or endorsed by IMVU, Discord, YouTube, Spotify or any other platform it works with. Those platforms can change or limit their services at any time, and that can affect what Catvu can do.

05Your account

• You sign in with your Discord account. Keep it secure; you're responsible for what happens under your account.
• Only link an IMVU account that is yours, and only add the bot to rooms you own or are allowed to manage.
• You must meet the minimum age that IMVU and Discord require, and be old enough to agree to these terms where you live (or have a parent or guardian's permission).
• One subscription is for one customer. Don't share, resell or transfer your access without our written permission.

06Subscriptions, renewal and cancellation

• Paid plans are subscriptions billed in advance, monthly or yearly as chosen at checkout. They renew automatically at the current price until you cancel.
• You can cancel any time from your Catvu dashboard (My Subscription, or the Music Bot dashboard), or from the link in your Paddle receipt. Cancelling stops future renewals, and you keep access until the end of the period you already paid for.
• Prices are shown before you pay. Paddle adds any sales tax or VAT that applies in your country at checkout.
• If we change a plan's price, we'll tell you before it applies, and the new price starts from your next billing period. You can cancel before then.
• If a renewal payment fails, paid features may stop until the payment goes through.
• Refunds are covered by our Refund Policy, including the 30-day money-back guarantee on new subscriptions.

07Acceptable use

You must not use the Service:

• for anything unlawful, or to harass, stalk, threaten, dox or harm anyone;
• to break IMVU's or Discord's rules;
• for fraud, spam or unsolicited messages;
• to infringe anyone's copyright, trademarks or other rights, including requesting or sharing content you don't have the right to use;
• to interfere with security or with the Service itself: no malware, probing, scanning, scraping, automated access we haven't provided, or attempts to overload it;
• to get around plan limits or payment, or to resell the Service.

08Requests and content

When you, or people in a room where your bot is active, request songs or other content, you're responsible for those requests. Catvu does not sell music and doesn't give you any rights in it.

If you own rights in content and believe the Service is being used to infringe them, write to support@catvu.live with the details. We'll review every notice, remove or stop access to infringing material, and suspend accounts that infringe repeatedly.

09Our intellectual property

The Service, including its software, design, bots, text and the Catvu name and logo, belongs to Catvu or its licensors. We give you a personal, non-transferable and revocable right to use the Service for its intended purpose while you have access. You may not copy, modify or reverse-engineer it, except where the law allows.

10Availability and changes

We work to keep Catvu running, but we can't promise the Service will be uninterrupted or error-free. Maintenance, outages and changes made by IMVU, Discord or other platforms can affect it. We may change, add or remove features. If we permanently stop a paid service, we'll tell you in advance and stop your future renewals.

11Suspension and termination

We may suspend or end your access if you seriously or repeatedly break these terms, if a payment isn't made, or if your use creates a security or fraud risk. Where we reasonably can, we'll tell you why first. You can stop using the Service at any time; to stop renewals, cancel your subscription (section 6).

12Disclaimer and liability

To the extent the law allows, the Service is provided "as is", and we aren't liable for indirect or consequential losses, such as lost profits or data. Our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits any liability, or any consumer right, that cannot be limited by law.

13Changes to these terms

We may update these terms. The date at the top always shows the current version. If a change materially affects your rights, we'll tell you in advance on the site or through Discord.

14Contact

Email support@catvu.live, message us on our Discord server, or send a Discord DM to catvu04.